Management Systems

Background:

The absence of structured management systems led to poor communication and lack of transparency.

Challenge:

• Tier meetings were not rolled out

• Shift hand-offs were inconsistent, causing miscommunication

• KPIs were not tracked or communicated effectively

Actions Taken:

• Implemented daily cross-functional Tier meetings

• Standardized shift hand-off meetings and walkdowns

• Developed KPIs to consistently measure performance

Results:

• Engagement score improved from 30% participation to 92%

• Rework reduced by 31% due to improved communication

• Supervisors, managers, and senior leadership gained real-time visibility of progress, driving a winning culture.